Seriously…

Why do you provide me with a tracking number if you’re not going to update the system with my package’s whereabouts? That’s cool that my package is actually in Indianapolis and scheduled to be delivered today, but I get a little worried when it doesn’t say “Out for Delivery” because two times ago, it never got put on the truck. And when I called and asked about it, you were like, “Oh, they have until 7PM to deliver so just wait it out.” So I did. And my package never came because you figured out they never put it on the truck. You apologized, but it didn’t change the fact that I was right in being concerned.

But last time even though it never said “Out for Delivery”, it still got here in time. So, I don’t know why my packages never say “Out for Delivery” anymore. Are you trying to torture me? Why on earth can’t my tracking number have more info? Isn’t that why people pay you the big bucks over the US Postal Service? I just want my cute stuff from Delight.com! And I hate when you tell me to wait until 7PM to call because I know that it is abnormal for my UPS guy to be in my neighborhood after 4PM.

Sincerely, A frustrated customer